Questions Fréquentes

A Guest is a traveler, a student, a businessman/woman…who needs accommodation in Paris for a short, medium or long duration. Our Guests come from France and from all over the world, and speak many languages. They come for different reasons but they all have something in common: they want to experience Paris as an insider and benefit from all the advantages of a homestay: comfort on a budget, advice and tips, contact with the locals. 

A host is the person who welcomes a Guest at his/her place for a short, medium or long duration. He/She offers the Guest a private and furnished bedroom. Depending on the Host, different options and packages can be offered. One common objective unites them: they all want to welcome a Guest and to help him/her to have a great time in their town.

A Partner is a school, a university, an agency or another organization that needs accommodation solutions. We offer tailor-made contracts that meet everyone’s needs and desires. We offer our Partners discounts and other advantages.

All our Hosts are strictly selected according to two criterias: accommodation standards (district, comfort, equipment, cleanliness, etc.) and the Host’s will and capacity to welcome people to his/her place. We visit all the places we offer and meet every Host. In order to guarantee these criteria are met, we keep in contact with them regularly. You can read our quality charter for further information.

 

Bemynest.com allows the Hosts to offer a very wide range of homestays. Each place has one or several single or double rooms, with different meals and equipment options: private bathroom, special diet, no meal option, bed & breakfast option, half-board or only one dinner from time to time. We take care of all the applications so that each Guest finds the Host that best suits to him/her.

Our Hosts and Guests's safety is our first priority. That's why the profile of every accommodation is checked before being published online. Please notice that the Be my nest team personally checks the accommodations referenced on the website www.bemynest.com

We ask every Host to confirm his email address as well as his phone number during the registration process. In order to increase the safety, there will be no information about the Host's exact location, only the first name. The Guests will receive their Host's full name, address and contact details once they have confirmed the booking.

We offer a full secured system of payment thanks to our bank partner, the Société Générale ; so that you can be sure your requests are handled in a secure manner.

We protect all the personal datas you provide on a secured server.

The Guests must be 18 or older. If you have a special request, please do not hesitate to contact us, we will reply as soon as possible. Go on our contact form to ask anything you need!

You want to create a Guest account, click on the button Registration, choose the option "I am a Guest" et fill out the registration form. Then you can connect thanks to your email address and password, or via facebook.

We provide our Guests with the following information that they can read and download whenever they want: terms and conditions, invoices, booking and payment records, city guide, Be my nest guide.

If you want to delete your Be my nest Guest account, please write to welcome@bemynest.com, providing the email address you have used to register on www.bemynest.com.

Subscribing to Be my nest is free for Guests, Hosts and Partners.

You are trying to connect to your Be my nest account but you have forgotten your password? No worry, you can reinitiate it! It's easy and quick.
  1. Click on the Sign in button
  2. Click on Forgot your password?
  3. Put your email address, then click on Send
  4. Check your emails, click on the link you have received
  5. Put a new password, then confirm and you will be automatically connected
You are trying to connect on your Be my nest account and it doesn't work? Contact us via our contact form or send an email to welcome@bemynest.com.

The Be my nest community currently exists in Paris and in the Ile-de-France region. It will soon exist all over France and abroad.

The accommodation fees allow Be my nest to cover the expenses of our website and to run the company.

The fees are €20 per person and per booking no matter the duration and the options of the stay. In case of cancellation, we cannot refund the fees. You can read our Terms and conditions.

It is very easy to find the perfect homestay on bemynest.com: on the home page, use the search engine, select your options and choose the accommodation that best suits you from the list. If it is not available, other accommodation will be offered to you.

If you wish to get more information about a certain homestay, please fill in our contact form and we will get back to you as soon as possible.

Breakfast is a meal option that you can choose if you wish, but is not compulsory: you are the one who decides!

The Host provides all the elements of the breakfast and the Guest can help themselves whenever they wish. If the Guest chooses a dinner option, they will share their meal with their Host: a special moment full of chatting and cultural discoveries.

As soon as your booking is confirmed and you have received your Host’s contact details, you can get in touch by email or by phone!

As soon as the payment is done, the invoice is available in your account for you to download.

You will receive the booking confirmation as soon as we receive your proof of payment. 

You will receive your Host’s contact information within 48 hours of making your payment.

We recommend you contact your host as soon as you receive their contact information, the sooner the better! That way you get to know them and organize all the details of your stay.

Once you’ve had a chance to look through the list of accommodation and you’ve chosen one that interests you, simply click on it and you will be directed to the individual accommodation page. Once you’ve arrived there, you can find all the information you need, get a quick quote and click on « reservation form » to send us your request. You’ll automatically receive a request receipt, followed by a confirmation of your booking within 48 hours.

If you would like to cancel a reservation, please send an email to the following address: welcome@bemynest.com

You may have to pay a cancellation fee depending on when you make the cancellation. Please read our Terms and Conditions for further details.

Reservations are only available through bemynest.com. As soon as your reservation is confirmed, you can contact your host at your leisure and as many times as you like via email or telephone.

Under exceptional circumstances, a Host may need to cancel a reservation. If this happens, we will do our best to find you similar accommodation for the same time period. 

We visit every place offered by bemynest and meet the Host to ensure that its existence and the quality of the accommodation. If there is a problem with a Host, please feel free to contact us at the following address:

A Host can refuse your request if they are not available during the specific dates you require. In this case, we will do our best to offer you similar accommodation.

We give you a choice of payment options when you make a reservation: you can either pay the full amount in advance and then all you’ll have left to do is pack your suitcase, or you can pay a 30% deposit which will allow you to confirm your reservation.

In order to make the payment, you will receive an email with the confirmation of your bookingn then click on the payment link. You can also enter the payment through your account, in "My bookings".

For any questions you have regarding your reservation, invoices, payments etc. please feel free to write to us at the following address: welcome@bemynest.com or simply fill in our contact form. If you have a question for your Host, please don’t hesitate to contact them directly (you’ll receive their contact information after your reservation is confirmed).

The first point of contact for any problems you may have is your Host, who will be more than happy to help you. Otherwise, please feel free to contact us at the following address: welcome@bemynest.com or fill in our contact form.

Except where specifically mentioned, sheets are generally provided by the Host and changed if necessary.

Except when specifically mentioned, towels are generally provided by the Host and changed when necessary.

Your host will allow you to do your laundry in their washing machine to wash your clothes. Please ask your Host to teach you how to use their machine correctly.

All of your homestays have internet access available. Your Host will provide you with the access codes once you’ve arrived. If the internet isn’t working, please feel free to speak with your Host.

While Guests do not generally travel with their pets, please indicate clearly on your reservation request if you would travel with your pet and we will do our best to help you.

You will receive accommodation requests through the year. For each request Bemynest receives that matches your criteria you will receive an email, and you can then contact us if you are interested. Similarly, we will contact you to discuss opportunities when they arise.

We provide our Guests with a guarantee to get back to them as soon as possible. There, we can only allow 24 hours for your to either accept or refuse the request.

Once the reservation is confirmed, you will receive your Guest’s contact details. You can then contact them by email to organise their arrival. For some handy tips on how to prepare, take a look at our quality charter.

The Be My Nest community is based on the principal of trust between our members, therefore cancelling a confirmed reservation should only take place under exceptional circumstances and will be subject to a cancellation fee. For more information, please read our terms and conditions of service.

In order to receive your first reservation requests, we will ask you for your address and contact details however they will not be published on the website. Your offer will be put together by us and sent back to you to confirm the details before it is placed online. At no stage will your contact details and/or personal information appear on our site without your approval.

Click here, then click in the top right-hand corner on Registration.

We provide our hosts with a range of information in their personal account: Terms & conditions of service, invoices, reservation and payment history, Be My Nest’s quality charter etc.

If you want to delete your Be my nest Host account, please write to welcome@bemynest.com, providing the email address you have used to register on Be my nest.
You are trying to connect to your Be my nest account but you have forgotten your password? No worry, you can reinitiate it! It's easy and quick.
  1. Click on the Sign in button
  2. Click on Forgot your password?
  3. Put your email address, then click on Send
  4. Check your emails, click on the link you have received
  5. Put a new password, then confirm and you will be automatically connected

If you would like to become a Host, please contact us by filling out the contact form. You’ll receive an automatic email request receipt and we will contact you as soon as possible to organise a mutually convenient time to meet and talk through all the details.

This depends on the meal. Breakfasts are generally open for Hosts and Guests to eat when they choose, and you therefore don’t have to be present. However, you must be present for dinners (if the Guest has chosen this option) which are a great moment in the day for you to chat with your Guest and share moments together. For more details, please don’t hesitate to read our quality charter.

It’s very easy! Just fill out our form and send it to us.

Posting your offer with us is completely free! We’ll look after everything. We’ll help you put together the offer if necessary and send it to you for you to check it before we put it online.

There’s no maximum number of rooms you can offer, and as every room is different, you can put a different offer online for each room.

 It’s up to you to decide how much you would like to charge for your room, and we can provide you with tips to help you achieve the maximum number of reservations possible.

As changes cannot be made directly to the offer, it is best to contact us at the following address: welcome@bemynest.com or simply fill out our contact form. We’ll contact you as soon as possible to organise the changes.

You want to delete your offer? Contact us via our contact form or send an email to welcome@bemynest.com.

You have to give a key to your house to your Guest for the duration of their homestay.

All Guests sign up to a Civil Responsability insurance policy which covers damage to others and their property. If your Guest is responsable for any damage, their insurance will cover all costs involved.

You only need to fill out our contact form. We will contact you within 24 hours.

All our Partners benefit from special advantages that we work out together according to their needs. These advantages can evolve during the partnership and we can adapt to all situations. Our flexibility is our strength!

We offer our Partners the most flexible possible contracts. We come to your office and try to understand your needs.

During our first meeting, we can help you to create it on our website. It just takes a few clicks and we are available at any time to answer your questions.

We provide our Partners with the following information that they can read and download whenever they want: partnership contract, terms and conditions, booking records, city guide, Be my nest guide, quality charter Be my nest.

If you want to delete your Be my nest Partner account, please write to welcome@bemynest.com, providing the email address you have used to register on www.bemynest.com
You are trying to connect to your Be my nest account but you have forgotten your password? No worry, you can reinitiate it! It's easy and quick.
  1. Click on the Sign in button
  2. Click on Forgot your password?
  3. Put your email address, then click on Send
  4. Check your emails, click on the link you have received
  5. Put a new password, then confirm and you will be automatically connected
You are trying to connect on your Be my nest account it doesn't work? Contact us via our contact form or send an email to welcome@bemynest.com.